Anoman AI operates a guarded, multi-tenant LLM gateway. We take abuse and lawful requests seriously and maintain a monitored channel for reporters, the public, government bodies, and law enforcement.

• Abuse & content reports: [email protected]
• Lawful / government / law-enforcement requests: [email protected]
• Data-protection (UU PDP / PDPA) requests: [email protected]

Each channel is monitored by a named responsible contact (PIC). To help us act quickly, include: the affected URL/endpoint, API key prefix or account if known, a description of the content or conduct, the legal basis (for government requests), and your contact details.

On a valid request from an authorized party, we remove or disable access to prohibited content that is transmitted or processed through our system. Depending on the case, our response may include disabling the offending API key or account, disabling a specific model fleet-wide, adding a content-blocking signature to our guardrail layer, or quarantining stored content.

Response targets (aligned with Indonesian Permenkominfo 5/2020):

• Within 4 hours — urgent categories: terrorism, child sexual abuse material, and content that disturbs public order.
• Within 24 hours — other prohibited content on a valid request.

Each request is logged with a timestamped, append-only audit trail and tracked against its deadline so we can evidence that the applicable window was met.

We disclose customer or system data only in response to a valid legal order or where required by applicable law. Requests are reviewed for validity and scope before any data is produced; we do not provide bulk access. Where permitted, we notify affected customers.

Indonesian customer data is stored in Jakarta. Note that prompts you submit may be routed to LLM providers in other jurisdictions to generate a response; our PII controls (redact / tokenize / synthetic / block) and provider transparency help limit cross-border exposure. See our UU PDP and Privacy pages.