Trust is the foundation of every AI infrastructure decision. This page outlines Anoman's commitments to data sovereignty, reliability, and transparency for every customer.

• Data sovereignty: Your data stays in your chosen region. Indonesian customer data never leaves Jakarta.
• 0% markup: Token pricing is pure pass-through at provider cost. Revenue comes from platform subscriptions, not token margin.
• Transparency: Every API response includes an _anoman metadata block showing guardrail results, cache status, routing decision, and actual cost.
• No AI training on your data: Your prompts and completions are never used to train models.

We target 99.9% monthly API gateway uptime. Our batch routing system includes an automatic SLA escalation: if a batch job reaches 80% of its SLA window without completing, it is automatically promoted to real-time routing at no extra charge.

System status and active incidents are published at anoman.io/status.

Our data handling principles:

• API keys are bcrypt-hashed before storage — raw key shown exactly once
• Semantic cache entries are partitioned per customer — cross-customer cache leakage is treated as a critical security bug
• All database writes for a customer go to their configured region — Indonesian customer data to Jakarta, Singapore (when available) to SG
• Sensitive data is detected and masked on every request by our PII detection engine — SG NRIC, Indonesian NIK, emails, phone numbers, IPs

Anoman routes to 100+ LLM providers through our routing engine. Every provider relationship is governed by their respective data processing agreement. We select providers based on latency performance, reliability, and regional availability. Provider health is monitored in real time and displayed on the status page.